Welcome to the Image Source Online website, operated by Hallas Color Lab Corp DBA Image Source (“we,” “our,” or “us”). By using our website, placing an order, or making a payment, you agree to these Terms and Conditions. Please read them carefully before proceeding.

1. General Information

• Business Details: Hallas Color Lab Corp DBA Image Source, located at 4532 Telephone Road, Suite 111, Ventura, CA 93003. Contact us at (805) 676-1000 or orders@imagesourceonline.com for inquiries.
• Service Overview: We specialize in large-format printing, fine art reproduction, laser engraving, and other related services. Some products and services may be available for direct purchase through this site.

2. Use of Website

• Eligibility: By using our website, you confirm that you are at least 18 years old or have legal parental/guardian consent to place an order.
• Account Security: Customers are responsible for maintaining the confidentiality of their account information. Notify us immediately of unauthorized account activity.

3. Orders and Payments

• Order Process: Orders are placed via our online portal. Confirmation emails will be sent after an order is successfully submitted.
• Payment Methods: We accept major credit cards and other payment methods. Payment is processed securely through Woopayments and their platforms.
• Payment Authorization: By submitting payment information, you authorize us and our payment processors to charge the total amount to your provided method of payment.
• Failed Payments: Orders with declined payments may be canceled. Customers are responsible for ensuring payment details are accurate.

4. Order Cancellations

• 24-Hour Grace Period: All standard orders include a 24-hour grace period during which they can be canceled without fees or hassle. After this period, orders will begin processing, and refunds will no longer be available.
• Rush Orders: Rush orders are processed immediately and may not be eligible for cancellation or refunds, depending on the nature of the job. Please confirm all details before placing a rush order.
• Order Processing: Orders will not be processed until after the 24-hour grace period, unless designated as a rush order.

5. Custom Products and Approvals

• Customization: Many of our products are customized to your specifications. Custom orders require written approval of proofs before production begins.
• Accuracy of Information: Customers are responsible for ensuring that all specifications, files, and instructions are accurate and complete. Errors approved in proofs are the customer’s responsibility.
• Non-Cancellation Policy: Custom orders cannot be canceled or modified after processing has started.

6. Shipping, Delivery, and Pickup

• Shipping: We offer shipping nationwide. Shipping costs are calculated at checkout and added to your final invoice. Estimated delivery times are provided but are not guaranteed.
• Local Pickup: Customers in Ventura, CA, may select local pickup during checkout. Pickup orders will be available during business hours.
• Inspection: Inspect all items upon receipt. Notify us within 24 hours of delivery for any damage or discrepancies.

7. Returns, Refunds, and Replacements

• Standard Orders: Orders canceled within the 24-hour grace period are eligible for a full refund. After the grace period, refunds are not available for processed orders.
• Custom Orders: Due to the nature of custom products, refunds or returns are only available for defective or incorrect items based on approved proofs.
• Defective Items: If you receive a defective item, contact us within 5 business days for resolution. We may offer a replacement, repair, or refund at our discretion.
• Rush Orders: Refunds for rush orders are not guaranteed and will depend on the nature of the job and how much of the work has been completed.

8. Pricing and Taxes

• Pricing Accuracy: We strive to ensure accurate pricing. However, we reserve the right to correct errors and revise orders to reflect updated pricing.
• Sales Tax: Applicable sales tax will be calculated and added at checkout based on your shipping address.

9. Intellectual Property and Copyright

• Customer Files: By submitting artwork, you confirm that you own the rights to the content or have permission to use it. We will not reproduce copyrighted material without written consent from the copyright owner.
• Intellectual Property Rights: All content, designs, and materials on this website are the intellectual property of Hallas Color Lab Corp DBA Image Source.

10. Privacy and Data Protection

• Data Usage: Your personal and payment information will be used solely for processing your order and improving your shopping experience. We do not share your data with third parties except as required for payment processing and order fulfillment.
• Payment Security: Payments are processed securely via third-party platforms (WooPayments, Stripe, or Square). We do not store your payment details.

11. Limitations of Liability

• General Liability: We are not responsible for indirect, incidental, or consequential damages resulting from the use of our products or services.
• Color Variations: Due to the nature of digital printing and various substrates, minor color variations may occur. These variations are not grounds for refunds or replacements.
• Customer-Supplied Materials: We are not liable for damage to customer-supplied materials during production.

12. Disputes and Chargebacks

• Order Disputes: If you have an issue with your order, please contact us directly for resolution before initiating a chargeback with your payment provider.
• Chargebacks: Unauthorized chargebacks may result in additional fees or account suspension. We reserve the right to dispute unjustified chargebacks through our payment processors.

13. Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any disputes will be resolved in the courts of Ventura County.

14. Modifications to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page and take effect immediately upon posting.

15. Contact Us

For any questions about these Terms and Conditions, please contact us:
Phone: (805) 676-1000
Email: orders@imagesourceonline.com
Address: 4532 Telephone Road, Suite 111, Ventura, CA 93003

By placing an order on our website, you agree to these Terms and Conditions. Thank you for choosing Image Source Online for your printing needs!